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Lindsay, southwestern cengage learning, 7th edition pages 12 19 quality is in the eyes of the consumer so what is quality. Course profile department of management management. Book description isbn 9781626209835 52 pages this ebook describes the process managing project quality. Lindsay, the management and control of quality, 8th edition, first indian edition, cengage learning, 2012. Managing for quality and performance excellence, 10th edition an introduction to six sigma and process improvement, 2nd edition operations and supply chain management, 2nd edition. Managing for quality and performance excellence, 2012, 784. Crosby medal for the management and control of quality, 5th edition, also published by cengage, and now in its 11th edition. Crosby medal for writing the management and control of quality, 6e. Today, total quality is an integral component of management success in todays complex business environment.
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